Stockist Partner Information and Policies

Thank you for your business.  Here is some preliminary information and policies for our retail partners.  Please contact us if you have any additional questions.

How to Place an Order

  • Fill up our order form and email us

  • Order cannot cancel once placed

 

Payment Terms

  • All products are priced in FCA, Hong Kong Dollar

  • Payments to Hardcore may made via Wire Transfer / Cheque / LC / Credit Card / PayPal / Alipay.  (Credit Card and Paypal need to have extra 4% of handling fee)

  • Account info for payment

  • Local : Cash on delivery

  • Oversea : 30% deposit to begin production, balance due upon completion to ship

 

Minimum Orders / Volume Discounts

  • Minimum HK$5,000 net purchase for opening account order.  No min request from 2nd order.  But order under HK$1,000 will be freight collect.

  • Volume discounts are applied to qualify for net purchase amount over HK$300,000

Shipping Policy

  • Local : Free local shipping to 1 specific location

  • Oversea : Price is in FCA Hong Kong.  All shipments are made on the retail partner’s account with their shipping service of choice (i.e. Fedex, DHL, UPS or other specific carrier).

  • Partial shipment should be acceptance

  • Once the merchandise delivered to customer’s specific carrier, Hardcore will not take responsibility of damage, lost and missing during the transportation.

Suggest Retail Price and Discount Policy

  • Retailer should set the retail price not lower than our MSRP

  • Products may be discounted upon our approval, if they meet the following requirements.

  1. At least 2 seasons old

  2. Style to be discontinued

  3. Sales Season i.e. X’max, New Year, End of the season...etc.

Return Policies

Any damage or shortage needs to be reported within 7 days of receipt.  We will replace or credit products if they are defective or damaged.  For any quality issues or concerns, please send us a picture of the product(s) in question to us for review. 

Opening an Account

Please fill up the information below for future billing and shipping.

零售合作夥伴的資訊和政策

 

感謝您們的支持. 以下是我們與零售合作夥伴的資訊和政策. 如果你們有任何疑問, 歡迎隨時聯繫我們.

如何下訂單

  • 填寫我們的訂單並發電子郵件給我們

  • 訂單一經下單就無法取消

付款條件

  • 所有產品均以FCA, 港幣計價

  • 付款到Hardcore, 可通過電匯 / 支票 / 信用證 / 信用卡 / PayPal / 支付寶(信用卡和PayPal須要額外支付4%的手續費)

  • 付款帳戶信息

  • 本地:貨到付款

  • 海外:訂金30%, 送貨前須繳付餘下款項

最低訂單/批量折扣

  • 開立賬戶訂單的最低採購額為HK$ 5,000.  以後沒有最低要求, 但訂單低於HK$ 1,000將運費到付

  • 批量折扣適用於採購金額超過HK$300,000

送貨政策

  • 本地:免費本地送貨到1個特定地點

  • 海外:價格為FCA香港. 由香港至客戶之運輸費用均由客戶負責, 並由客戶提供其選擇的送貨服務商(例如: Fedex,DHL和UPS等).

  • 貨品均有可能分段到貨

  • 一旦商品交付予客戶特定的承運商,Hardcore將不承擔運輸過程中任何損壞, 遺失及缺少的責任.

建議零售價格和折扣政策

  • 零售商應將零售價設定為不低於我們建議的建議零售價

  • 如果產品符合以下要求,則可在我們批准後進行折扣優惠

  1. 至少2個季度前的舊型號

  2. 已經停產的型號

  3. 季節性銷售, 例如 : 聖誕節, 新年, 季度結束

退貨政策

任何損壞或短缺需要在收貨後7天內報告. 如果產品有缺陷或損壞, 我們將對其進行更換或退貨. 如有任何質量問題或疑慮, 請向我們發送相關產品的圖片給我們進行審核.

開設賬戶

請填寫以下相關信息, 以便日後發貨之用。

Customers Info 客戶信息

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